Operations
Member Services
The member experience and our contact center.
Mission & Mandate
The Member Services team is the human voice of The HRT Club — owning the member relationship end to end, from onboarding through support and retention, and turning every question or issue into a reason to stay.
Leadership
AC
Andrea Caamano
Department Lead
Team
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🎧 Membership services & contact center
How we support members day to day.
What this covers
- Contact center (phone, email)
- Onboarding & renewals
- Billing & account questions
- Prescription status & refills support
Contact center hours: [EDIT: M–F 9–5 ET] · Channels: phone, email
Member Interactions - Weekly Summary
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Key Tools
Infrastructure
Pharmacy systems
The HRT Club · Internal use only · Member Services